"Travel Online" is the trading name of "Botes,
MacHattie, Williams cc." and is a South African based travel
agency that specializes in booking made in an electronic environment.
Travel Online (hereafter TOL) acts as an intermediary between
the customer and the supplier and provides an online and face
to face service enabling the booking of flights, hotels, car hire,
packages, and other travel related products.
Travel Online is an independent company working in association
with TAG (Travel Assignment Group). TAG is a licensed IATA agency
and has accreditation with ASATA.
1. Use of Site
By using the Travel Online website you signify your agreement to be bound to the Terms and Conditions as indicated herein.
This site may be used to view travel information and to make legitimate travel reservations. This site may not be used for making any speculative, false or fraudulent reservation. You may not use this service for any activities which breach any laws of the Republic of South Africa, or any international laws.
2. Booking Acknowledgement
All correspondence will be conducted via email on weekdays during operating hours.
As ticketing time-limits vary from product to product, you will be advised of the time limit by email. TOL accepts no liability for bookings that are cancelled by the supplier or which experience price variation as a result of payment not being received timeously.
TOL relies on information supplied by the airlines and other third parties. While TOL endeavours to provide accurate pricing for air tickets, the total cost may on occasion, through no fault of TOL, exclude fuel taxes, insurance surcharges, other miscellaneous airport taxes, paper ticket fees and PTA fees as levied by the airline. Under these conditions, TOL will be required to amend the published price to comply with the airline requirements. TOL assumes no responsibility for variations to the price displayed.
All bookings must comply with South African government legislation, and in particular, must comply with South African foreign exchange legislation.
3. Delivery Policy
Where ever possible TOL will issue bookings as eTickets. However, where the facility is denied, you may be required to cover the cost of delivering the ticket. The availability of eTicketing and the costs associated with delivery of tickets will be advised by email.
4. Our Responsibility
TOL is limited to facilitating your travel arrangements with the
supplier and arranging travel documentation, payments and refunds
as applicable. TOL will make every attempt to provide travel products
as advertised on the website, but undertakes no responsibility
for the unavailability of these products. By instructing TOL to
place an order to purchase a travel product, you hereby accept
the supplier's terms and conditions that govern the purchase of
the travel product.
TOL does not have direct control over the services provided by the suppliers, and accepts no responsibility for the suppliers inability to provide the service as promised to you. Any complaint about the product must be directed to the supplier and not to TOL. In no event will TOL be liable for any loss, damage, injury, delay, claim or any incidental or consequential damages, including but not limited to lost profits or savings arising out of, or in any way connected with the use of any display within this site, or any other irregularity whatsoever associated with the purchase of any travel product.
5. Refunds Policy
TOL will provide all reasonable assistance in claiming refunds where they are due to you from a third party supplier of travel products or services. Under no circumstances will TOL be liable for direct, indirect, consequential or incidental damages related thereto, including, but not limited to lost profits, or savings, or damages for disappointment. According to supplier policy, no refunds will be made for no-shows or any unused services
TOL will not be held responsible for tickets lost by a third party, and any charges associated with reissue and resending of documentation will be for your expense.
6. Your Responsibility
You are responsible for ensuring that bookings is made with the correct dates, that the names in the booking are correctly spelled and correspond with the passport spelling thereof, and that you have observed the supplier’s rules and conditions. Day time email addresses must be provided and the onus lies with you to regularly check the email for responses.
It is your responsibility to furnish any additional information required for the travel booking, as indicated by TOL.
TOL does not accept any responsibility for any misunderstanding or error whatsoever, in respect of any reservation made on the TOL website or directly with a TOL consultant.
You are solely responsible for the suitability of any travel services which may be purchased, and TOL will not be responsible for any inconvenience caused or expense incurred as a result of any unsuitability of travel services.
It is also the clients responsibility to reconfirm all flights 72 hours before departure with either TOL or the airline directly.
6.1 Insurance
It is your responsibility to ensure that the traveller is covered by adequate travel insurance for the entire durations of their journey. Travel insurance policies are available for purchase from TOL.
6.2 Passport , Visas
and Health Requirements
TOL provides an online airticket reservation system. The onus
lies with the traveller to ensure that their passport is valid
for travel and that they have the necessary visa documentation
in order to travel to their international destination of choice,
and that they have obtained medical certificates, where required.
TOL are unable to assist with the processing of visas but will undertake to assist the traveller in obtaining the information of the relavant visa required.
Under no circumstances will TOL accept any
liability, or loss associated with the denial of a visa or the
traveller not obtaining a visa if required.
7. Payment Options
TOL will accept payment by electronic transfer of fund, cash deposits or bank guaranteed cheques. All payments will be subject to a clearance period. Credit card payments may be made via online Virtual Card System, or by means of a signed and validated Standard Credit Card Charge Form. Documents are only issued on receipt and clearance of full payment. All transactions will be processed in South African Rands (ZAR).
8. Disclaimer
TOL has taken all reasonable care to ensure that the contents of this site are updated regularly and that the information contained herein is correct. Where the information is provided by a third party, TOL is not able to constantly monitor the accuracy of the information, and TOL accepts no liability regarding any vagaries should these occur.
TOL, the authors of these contents, and in general anybody connected to this site in any way, assume no responsibility for errors or omissions in these contents. The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
TOL further does not warrant, guarantee or make any representation regarding the reliability, accuracy, correctness or completeness of these contents. TOL shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if TOL has been informed of the possibilities of such damages. TOL cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
9. Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
10. Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
11. Security Policy
1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.
12. Waiver
Any indulgence granted by one party to another, in no way invalidates the terms and conditions as specified herein.
13. Modification
These terms and conditions may be modified at any time, and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
14. Contact Details
Physical Address:
Edinburg Gate
11 Hyde Lane, (corner Jan Smuts & William Nicol Drive, behind
Standard Bank)
Hyde Park
Johannesburg
South Africa
Postal Address:Postal
Address:
PO Box 413351
Craighall
2024
South Africa
Email Address:
info@travelonline.co.za
Telephone Number:
+27 11 759 5170
Facsimile Number:
+27 0866 732 790
All Rights Reserved -